Please read our FAQ before sending us a message.
[accordion] [accordion-item title=”What are the delivery charges for orders from the Online Shop?” anchor=”Delivery charges may vary depending on your location and the shipping method you choose. – Standard Shipping: Free on orders over €50 / $60 – Flat Rate Shipping: €5.99 / $6.99 for orders below the free shipping threshold – Express Shipping: Available at checkout for an additional fee You’ll see the exact delivery cost before confirming your order at checkout”]Delivery charges may vary depending on your location and the shipping method you choose.
– Standard Shipping: Free on orders over €50 / $60
– Flat Rate Shipping: €5.99 / $6.99 for orders below the free shipping threshold
– Express Shipping: Available at checkout for an additional fee
You’ll see the exact delivery cost before confirming your order at checkout
We accept a variety of secure and convenient payment methods in our online shop, including:
– Credit and Debit Cards: Visa, MasterCard, American Express
– Digital Wallets: PayPal, Apple Pay, Google Pay
– Bank Transfers: Available in select regions
– Buy Now, Pay Later: Klarna or Afterpay (where supported)
All transactions are encrypted and processed securely to ensure your privacy and protection.
Here’s a more detailed breakdown to help set expectations:
– Standard Shipping:
Most orders are delivered within 3 to 7 business days after dispatch. This may vary based on your country or region.
– Express Shipping:
If available, express options usually deliver within 1 to 3 business days.
– Order Processing Time:
Orders are typically processed within 24 to 48 hours before shipping. You’ll receive a tracking number once your package is on its way.
– International Deliveries:
For orders outside the main shipping zones, delivery may take 7 to 14 business days, depending on customs and local carriers.
– Delays:
During peak seasons or promotional periods, delivery times may be slightly extended.
🔒 Secure Shopping Experience
– SSL Encryption: All transactions are protected by industry-standard SSL (Secure Socket Layer) encryption, ensuring your personal and payment information is transmitted securely.
– Trusted Payment Gateways: We partner with reputable providers like PayPal, Stripe, and major credit card networks to process payments safely.
– No Data Sharing: Your personal data is never sold or shared with third parties without your consent.
– Privacy Compliance: We follow strict data protection regulations (such as GDPR) to ensure your information is handled responsibly.
🛒 After You Order – Step by Step
– Order Confirmation
You’ll receive an email confirming your order details, including items purchased, shipping address, and payment summary.
– Order Processing
Our team prepares your items for shipment. This usually takes 24 to 48 hours.
– Shipping & Tracking
Once your order is dispatched, you’ll get a second email with a tracking number so you can follow your package in real time.
– Delivery
Your order will arrive within the estimated delivery window based on your location and shipping method (typically 3–7 business days).
– Support Available
If you have any questions or issues, our Customer Support Team is here to help — before, during, and after delivery.
Billing & Invoices FLTSOME
At FLTSOME, we make sure your purchase is documented clearly and securely.
🧾 Do I receive an invoice?
Yes every order comes with an official invoice.
– Order Confirmation Email:
Immediately after purchase, you’ll receive an email with your order summary. This serves as your invoice.
– Downloadable Invoice:
If you have an account, you can download a PDF invoice from your order history.
– Business Invoices:
Need a VAT invoice for your company? Just contact our Customer Support team we’ll be happy to provide one.
🔐 Is my billing information secure?
Absolutely. All payment data is encrypted and processed through trusted gateways like PayPal, Stripe, and major credit card providers. We never store your payment details.
📞 Call Us
+3173 642 6419
flatsome@suport.com
[follow] [map content_width__sm=”100″ content_width__md=”40″ position_x__sm=”100″ position_y__sm=”100″] [ux_text font_size=”0.9″ line_height=”0.8″]street : Speldenmakerstraat 8
city/Town : s-Hertogenbosch
State/Province/Region : North Brabant
Zip/Postal Code : 5232 BG
Country : Netherlands